Privacy Policy

We collect the following types of information: Personal Information: • Full name, email address, phone number • Date of birth, gender • Contact address • Payment information (encrypted and secured) Health Information: • Medical and injury history • Health and fitness goals • Body measurement data (weight, body fat percentage, etc.) • Training results and progress Technical Information: • IP address and browser information • Website browsing history • Cookies and tracking data

We use your information to: • Provide and personalize services • Develop suitable training programs • Track progress and adjust treatments • Contact you about appointments, promotions, and updates • Process payments and invoices • Improve service quality • Comply with legal requirements • Ensure customer safety when using special therapies

We DO NOT sell or rent your personal information. Information is only shared in the following cases: • With coaches and therapy specialists to provide services • With payment partners to process transactions • When required by law enforcement • With your explicit consent All our partners must comply with strict security standards.

We implement security measures including: • SSL encryption for all data transmission • Firewall and intrusion protection systems • Restricted access to sensitive data • Regular backups and recovery plans • Staff training on information security • Regular security audits However, no data transmission method over the Internet is 100% secure. We make every effort to protect your information.

Our website uses cookies to: • Remember your language preferences • Maintain login sessions • Analyze traffic and user behavior • Improve user experience You can disable cookies in your browser settings, but some features may not work properly.

You have the right to: • Access and view your personal information • Request correction of inaccurate information • Request deletion of personal data (within legal limits) • Opt out of marketing emails • Withdraw previously given consent • Request data transfer to another provider To exercise these rights, please contact us at: info@fitzone.vn

We store your information: • Throughout your time as a customer • Minimum 5 years after service termination (legal requirement) • Health data may be stored longer for medical reasons After this period, data will be deleted or anonymized.

Our services are not intended for those under 18 without parental consent. We do not knowingly collect information from children under 13. If you discover we have collected information from a child, please contact us immediately for handling.

We may update this policy from time to time. Any significant changes will be: • Announced on the website • Emailed to active customers • Effective 30 days after notification Continued use of services after changes is considered acceptance of the new policy.

If you have questions about the privacy policy or want to exercise your rights, please contact: Fitzone Vietnam - Data Privacy Department Email: info@fitzone.vn Zalo: 0866036099 Address: 210 Pham Thai Buong, Tan Phong Ward, District 7, HCMC We will respond within 7 business days.